Gulfer Bektas

Organizations can only get optimum benefit from their most important source 'Human Resources (HR)' if they bring in, keep and develop them even further which would allow organizations to reach their targets and join in a rivalry. This study reviews recruitment processes for patient services personnel of a private healthcare organization, assesses adaptation training, and analyzes the effects on promotion. The patient services personnel recruited in the mentioned healthcare organization may directly start to work, or the candidates may be given an adaptation training and start working in branches after going through a specific training program. 434 people were recruited as patient services personnel in 2015, and participated in an orientation training called “Campus Program.” When the number of patient complaints in two branches of the healthcare organization was analyzed, the rate of complaints per employee that did not graduate from the Campus Program (non-graduates) was found to be 2.83; while the rate of complaints per employee that graduated from the Campus Program (graduates) was 0.30 in the first branch. In the second branch, the rate of complaints per non-graduate employee was 5.89, while the rate of complaints per graduate employee was 0.07 in the first branch. According to the data for the end of 2015, personnel turnover rate was realized as 18% for Campus Program graduates and 22% for Patient Services personnel. Annual personnel turnover rate for the same occupational group was 26% in 2014 and 24% in 2013.

Opinions of students about current medical law application were investigated. Students (n=401) who participated in this study were enrolled in the health management undergraduate programs of various public and private universities. The data regarding important topics of medical law were gathered by questionnaires. In this study, the determination of the student concerns and some of their effects have been evaluated. It was found that the participants believed that patients tend to file lawsuits at high rates; current laws are not sufficient to protect healthcare workers; and regulations seem to protect patients more than health professionals. Legal refrain in health care workers may lead to behaviors that impede institutional goals and detract from patient-centered approaches.